In one day, every employee learns to use AI with confidence, use it correctly, and know which company data must never go into an AI tool.
| Time | Module | Key content | Hands-on |
|---|---|---|---|
| 09:00–10:15 | 1. What generative AI is | How large language models work, in plain terms; strengths and limits; hallucination, knowledge cut-off, context length | Ask three tools the same question and compare |
| 10:30–11:45 | 2. The tool landscape | General tools such as ChatGPT and Claude; AI built into office suites; data policies of free versus business plans | Pick a main tool for your role |
| 11:45–12:45 | 3. Prompting and context | Role, task, background, format, example; step-by-step follow-ups; asking AI to ask questions first; supplying reference material | Rewrite three real instructions from your work |
| 14:00–15:00 | 4. Checking AI output | Fact-checking, re-doing numbers, tracing sources, spotting bias; when human review is mandatory | Find the planted errors in AI answers |
| 15:15–16:15 | 5. Data security and compliance | PDPA 2010 basics; red / amber / green data; rules for customer data, contracts and financial data; copyright and attribution of AI content | Classify ten workplace scenarios |
| 16:15–17:15 | 6. Everyday tasks | Emails and replies, long-document summaries, meeting notes, English / Chinese / Malay translation with local tone | Complete four tasks and log the time saved |
The team AI usage guideline is a draft. Have your legal or compliance team review it before publishing.
No. Each participant needs access to at least one AI tool, business or free. The course covers how their data policies differ.
L1 is about using AI correctly and safely, for all staff. L2 speeds up writing, documents, spreadsheets and presentations in tools such as ChatGPT and Claude, for office roles.
Tell us about your team. We will recommend a course mix and schedule based on roles, workflows and the tools you already use.
Course: L1 AI Literacy & Safe Use